Terms and Conditions of Use

Personal Data Protection Policy

Our personal data protection policy is designed to build a relationship of trust between you and our services, so that we can provide you with a positive and transparent experience.

This policy explains how we process your personal data when you use our website https://zayalo.com (hereinafter referred to as the “Site”).

We are committed to:

  • Ensuring the security, confidentiality, and integrity of your data.

  • Collecting and retaining your data only for as long as necessary for processing.

  • Allowing you to access, modify, or delete your data at any time.

1. Who does this policy apply to?

This policy applies to:

  • Customers who place an order on the Site,

  • Customers who create an account without placing an order,

  • Visitors browsing the Site without creating an account.

2. Why do we process your data?

2.1. Collection of your personal data

We collect your data when you:

  • Browse the Site (via cookies),

  • Create a customer account,

  • Place an order,

  • Subscribe to our newsletter (email or SMS).

2.2. Purpose of processing

Your data is processed in order to:

  • Ensure smooth and personalized navigation,

  • Process your orders and payments,

  • Manage customer relations and after-sales service,

  • Prevent and combat fraud,

  • Offer installment payments (e.g., Klarna),

  • Collect customer reviews,

  • Carry out marketing and commercial prospecting (with your consent).

3. Recipients of your data

Your data may be transmitted to our internal teams and external service providers for:

  • Payment processing,

  • Delivery and logistics,

  • Customer service,

  • Advertising and marketing management.

Your data is never sold to third parties.

4. Data retention

  • Prospects: 3 years after the last contact.

  • Orders & customers: 5 years in active archives + 5 years in intermediate archives.

  • Bank data: stored for the validity period of the payment card (+ 1 day).

  • Cookies: according to their validity period (see section 7).

5. Your rights

In accordance with the GDPR and the French Data Protection Act, you have the following rights:

  • Access, rectification, and deletion of your data,

  • Restriction of processing,

  • Objection to processing (especially commercial prospecting),

  • Data portability,

  • Transmission of instructions regarding your data after death,

  • Withdrawal of consent (without retroactive effect on past processing).

📧 contact@ zayalo.com

We guarantee a response within a maximum of 30 days.

6. Cookies

The Site uses different types of cookies:

  • Essential cookies: required for browsing and placing orders.

  • Analytical cookies: improve your experience and optimize our performance.

  • Advertising cookies: personalize offers and displayed ads.

  • Third-party cookies (social networks, external apps): enable content sharing and targeted advertising.

👉 You can configure your browser to accept or reject cookies.
Instructions are available for: Chrome | Firefox | Safari | Opera | Internet Explorer

7. Data transfers outside the European Union

Most of the time, your data is stored within the EU.
However, if some of our service providers are located outside the EU (e.g., USA), we implement the necessary safeguards (such as the European Commission’s standard contractual clauses).

8. Security measures

We implement technical and organizational measures to protect your data (SSL encryption, secure hosting, PCI-DSS compliance for payments).

9. Profiling and automated decisions

Certain automated decisions may be applied (e.g., installment payments, fraud detection). You may request human intervention and contest these decisions.

10. Updates

This policy is updated regularly (at least every 3 years).